Customer Care

We want every Backhouse customer to enjoy not only the benefits of a new Backhouse home, but also the experience of buying with us. We operate a complete customer care service and our dedicated team are fully trained to offer you expert guidance and practical assistance throughout the home buying process.

We will accompany you on a pre-completion inspection of your new home where you will be helped through the process of checking that each part of the property is to your chosen specification and expected quality. As part of this visit you will be shown how to operate each part of your new home to make sure you are happy and familiar with all fixtures and appliances.

Upon completion, you will be provided with a comprehensive Home User Guide (HUG) which will provide instructions on the use of your new home and provide you with an easy to use reference. The HUG will also contain the relevant contact numbers should you need help or assistance in the unlikely event of an emergency.

A complimentary visit by our sales team within 28 days of moving in will be arranged to ensure that all is well with your new home.