Customer Care

We want every Backhouse customer to enjoy not only the benefits of a new Backhouse home, but also the experience of buying with us. Our team have designed a unique customer experience to ensure we fully integrate you into the build of your new home and ensure we offer you expert guidance and practical assistance throughout and beyond the home buying process.

Once you have reserved your new Backhouse Home, we will invite you to attend our ‘Backhouse Brunch’ event; this invite only event is a great opportunity for you to meet some of your new neighbours prior to your move into your new home.

We will invite you to your Hard Hat Visit which is the chance for you to visit your new home at 1st fix/pre-plaster stage. This event, which is hosted by the Site Manager, is an exciting opportunity to visit your new home whilst is under construction and enables you to ask any questions you might have at this stage of the build.

We will accompany you to a Home Preview around two weeks prior to your legal completion, where you will be helped through the process of checking that each part of the property is to your chosen specification and expected quality. As part of this visit, you will be shown how to operate each part of your new home to make sure you are happy and familiar with all fixtures and appliances. This is also a great opportunity to take any measurements you may need prior to your move.

Upon completion, you will be provided with a comprehensive Home User Guide (HUG) which will provide instructions on the use of your new home and provide you with an easy to use reference. The HUG will also contain the relevant contact numbers should you need help or assistance in the unlikely event of an emergency.

A complimentary paint touch up service three weeks following your legal completion will ensure our continued support following your move into your new home.